Privacy Policy

Last updated: August 2025

Privacy in Plain English

  • We only collect the info we need to look after you and your pet (your name, contact details, and your pet’s details).
  • We use this info to provide services, take payments, and keep in touch.
  • We never sell your data. Ever.
  • We keep your data safe and only share it with trusted partners (like payment providers) when necessary.
  • You’re in control: you can ask us what data we have, update it, or ask us to delete it.
  • If you sign up for updates, you can unsubscribe anytime.

1. Who We Are

BarkWoofYap Ltd. (“we”, “us”, “our”) provides premium pet care services in North/West London. We are committed to protecting your personal data and respecting your privacy.

Our contact details:
📧 Email: help@barkwoofyap.com

We are the “data controller” for the purposes of the UK GDPR.

2. What Data We Collect

  • Contact details: name, phone number, email, address
  • Pet information: pet’s name, breed, age, health notes
  • Service information: bookings, schedules, payments
  • Payment details: processed securely via [Stripe/PayPal/etc.], we do not store card details
  • Website/app use: cookies and analytics (see Section 7)

3. How We Use Your Data

  • Provide and manage pet care services
  • Contact you about bookings, updates, or emergencies
  • Send invoices, take payments, and manage accounts
  • Improve our services and website
  • Meet legal and insurance obligations

We never sell your data.

4. Legal Grounds for Processing

  • Contract: to deliver the services you book with us
  • Legal obligation: for tax, accounting, or insurance
  • Legitimate interests: improving our services and communicating with clients
  • Consent: for optional communications like newsletters (you can withdraw anytime)

5. Who We Share Data With

We only share your data with:

  • Payment providers (e.g. Stripe, PayPal)
  • Service software we use to manage bookings and communication (e.g. Supabase, Squarespace, WhatsApp Business)
  • Professional advisors (accountants, insurers, legal)
  • Authorities if required by law

All third parties are required to keep your data secure and use it only for the agreed purpose.

6. How Long We Keep Your Data

  • Client and booking records: up to 6 years (for tax/legal obligations)
  • Pet details: until you stop using our services
  • Marketing data: until you unsubscribe

7. Cookies and Website Data

Our website may use cookies and analytics to improve your experience. You can manage or block cookies in your browser settings.

8. Your Rights

You have the right to:

  • Access a copy of your personal data
  • Correct inaccurate or incomplete data
  • Ask us to delete your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability (request your data in a usable format)
  • Withdraw consent at any time (for marketing or optional services)
  • Complain to the ICO if you’re unhappy with how we handle your data

9. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:
📧 help@barkwoofyap.com

If you’re not satisfied, you can contact the Information Commissioner’s Office.